Ghost Tracking

This problem is known as ghost tracking — when a label exists, but the package doesn’t.

A common but invisible issue in modern e-commerce fulfillment.

Definition

What is ghost tracking?

  • Tracking code exists
  • Platform shows “shipped”
  • But the package has not physically left yet
Origin

Why it happens

  • Labels created before production
  • Agent / supplier workflows
  • Cross-border fulfillment processes
Impact

Why it matters

  • Adds invisible days to delivery
  • Increases disputes and refunds
  • Breaks customer trust silently
Detection

How it’s detected

  • Tracking creation ≠ carrier acceptance
  • First physical scan = reality
  • The time gap between them is the issue